Shipping & Returns
At Mata and Me we want to find the most cost effective, safe, trackable shipping available. We do not offer free shipping because really there is no such thing. Free shipping offered to buyers is paid for by the buyer by increased prices and reserve to pay the possibility of return shipping.
We strive to offer you the best product for the best honest price. We have no need for handling fees or penny pinching tactics to take money unnecessarily. We aspire to find the most effective way to ship in some cases this is by weight and in some cases this is by flat rate.
It is difficult however to mange that online so if there is a better rate once shipped we will credit that amount to your next order.
Once your package has been shipped you will receive this information by email with your tracking number.
Easy Returns & Exchanges
We want you to love your Mata and Me pieces. We do not offer alterations on any order (including custom orders) however, If you are not completely satisfied with your purchase (excludes custom or pre-orders) you may return the item within 7 days of receiving it for exchange or credit ONLY (excludes custom or pre-orders). Item must be in perfect, unused condition. Sorry, shipping costs will not be refunded. Please notify us by email or Facebook Messenger before the return.
You are responsible for returning the item(s) pre-paid and unfortunately credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or maintenance fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience is positive. Thank you so much for understanding. Contact us and let us know how we can help! We are here for you!
Visit us on our facebook page www.facebook.com/mataandme